| Department: Sales Location: Gurugram Job Type: On Role Posted On: 09-08-2023 |
Job Purpose
- Solve technical challenges, collaborating across multiple teams.
- To support Product Teams as required with solutions and design documents.
- Identify opportunities to provide new and / or improved services for our customers.
- Act as a knowledgeable adviser for both current and upcoming Products
- Strong documentation and design capabilities
Duties & Accountability
- To transform varying degree of complexity business requirements into technical solutions in accordance with best practice
- Develop integrations between systems/platforms.
- Develop capabilities that drive self-service and automation (Service Portal/Catalogue, Orchestration, Agent Intelligence, Performance Analytics)
- Solve technical challenges, collaborating across multiple teams
- Identify opportunities to provide new and/or improved services for our customers
- Gathering business, functional and non-functional requirements.
- Understanding the AS-IS and TO-BE processes.
- To provide guidance / coaching to the customer where there’s opportunities to eliminate waste (LEAN Concept) from the processes.
- Ensure Stakeholder sign off is obtained to support submitted requirements.
- Assist customer in defining requirements and suggest potential opportunities
- Support Acceptance Testing, verifying issues with Clients, whilst ensuring acceptance criteria meets customer requirements.
- Assist with the scoping, estimation and planning of requirements and content of the Weekly Sprints.
- To facilitate the remediation activities for any development that is in a blocked state.
- To chair the daily stand-up call on a rotational basis, ensuring that associated records are updated in a timely manner.
- Ensure system administration activities are actioned.
- Act as a knowledgeable adviser for both current and upcoming Platform features and capabilities to ensure maximum value is obtained from the platform.
- Providing advice and guidance on Platform capability with our stakeholders (Internal Business & 3rd Parties)
- Providing design input and expertise to Product teams
- To work with our Partners to provide advice / guidance on platform & development best practice
Personal Attributes
- Highly intelligent and articulate.
- Be highly inquisitive and continually seeking to understand and learn.
- High attention to Customer requirement
- Personal values of impeccable honesty and trustworthiness.
- Foster and promote a culture of respectfulness and customer centricity.
Key Stakeholders
Internal
- Sales team (Client Directors & Regional Head)
- Solution Team Members
- Innovation, Planning and Product team
- Business Analyst and Marketing Team
External
- Customer technical team
- Customer Product and planning team
- Finance and procurement team of Customer
Qualifications & Experience
- Graduation: B. E./B. Tech.
- Certification: CCNP/CCIE (Mandatory)
- Knowledge of IP Network, Routers, Switch, and VPC/Virtual/Cloud networks
- Should have Domain Experience of 10+ years in
Telecom/cloud/IT
About the Company
Lightstorm is building infrastructure for hyperscale networking in South Asia and Southeast Asia to accelerate the region's growth and spur innovation in the digital economy. We are a pioneer in building a first-of-its-kind utility-grade resilient fiber network, SmartNet, in several countries in the region. A trusted partner of several Fortune 500 companies, Lightstorm is creating a robust foundation of digital infrastructure to create new sources of value and differentiation for businesses.
Lightstorm is backed by I Squared Capital, a global infrastructure- focused private equity fund.
