• Privacy Policy


Please read the following privacy policy carefully before browsing or using or registering on the Website or uploading or accessing any material, information or availing any services through the Website. By accessing and using the Website, you indicate that you understand, agree and consent to this privacy policy, without limitation or qualification. If you do not agree to the terms of this privacy policy, exit this page and do not access or use the Website.

At Lightstorm Telecom Connectivity Private Limited and its affiliates, (hereinafter referred to as “Company”, “we”, “us”, “our”), privacy issues are of high priority. We are committed to protect privacy of personal information shared by our customers (“Customer” or “you” or “your”) including but not limited to any electronic information provided by or for you to the Company, relating to (i) an identified or identifiable natural person and, (ii) an identified or identifiable legal entity (where such information is protected similarly as personal data or personally identifiable information under applicable Data Protection Laws and Regulations), and where for each of (i) or (ii), such data is provided by or for Customer to the Company as a Processor (“Personal Data”). Personal Data excludes information obtained by the Company from publicly available sources or its third-party content providers. This Privacy Policy tells you how the Company will collect, use, disclose, transfer, and store your information collected through Website and/or API. 

The Privacy Policy may be changed at any time upon the sole discretion of the Company and without prior notice to you. The revised Privacy Policy will be effective immediately when posted/published on the Website. It is your responsibility to review the Privacy Policy periodically to learn of any revisions to this Privacy Policy. Your continued access or use of the Website after the effectiveness of such revisions will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy. 


“Controller” means the entity which determines the purposes and means of the Processing of Personal Data. 

“Data Protection Laws and Regulations” means all laws applicable to electronic records and processing of Personal Data including but not limited to Information Technology Act, 2000 and its amendments, the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and GDPR

“Data Subject” means the identified or identifiable person to whom Personal Data relates.

“GDPR” means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). 

“Process” or “Processing” means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. 

“Processor” means the Company or its affiliates


We may collect and Process the following Personal Data or information about you:
A. Information you give us about you (Submitted Information) (Personal Data)
Name, organization name,
Telephone/Mobile number,
E-mail address or other contact information,
Identification Document- Tax idetification/ Aadhar Card/ Driving License, Company incorporation certificate etc.
Tax registration certificate if any
Any other information which you voluntarily choose to provide to us.
B. Information provided by you while corresponding with us (for example, by e-mail or chat) (Non-personal Information)
The Company may also collect information other than Personal Data from you when you visit the Website or in the course of providing services to you. Such information may be stored on our server. This Non-Personal Information may include:
Your IP address or your device's location and time zone setting,
Details of your telecom service provider or internet service provider,
The type of browser which you use (Internet Explorer, Firefox, Opera, Google Chrome etc.),
Technical information, including the type of mobile device you use, unique device identifiers (for example, your device's IMEI or serial number), information about the SIM card used by the device, mobile network information, network performance and usage, your device operating system, (Device Information);
Information we receive from other sources (Third Party Information). We reserve the right to work with a limited number of third parties (including credit reference agencies, mobile network providers, and collection agencies) and may receive information about you from them.
Billing Information related to your commercial and financial relationship with us, such as your telephone numbers, your payment history your credit history your bank account details, security codes, etc. (as permitted by law).

Collection of Personal Information

We will only use the information we collect about you lawfully and in accordance with the Data Protection Laws and Regulations and other applicable laws. We may collect your Personal Data such as name, postal address, e-mail address and phone number, the device's phone number, username, password and other registration information, financial and credit information, personal description, photograph names and other payment instrument details etc. which you voluntarily provide to us for facilitating the services provided by the Company. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity, you will not be permitted to engage in that activity. You are not required to provide the Personal Data that we have requested, but, if you chose not to do so, in many cases we may not be able to provide you with our services or respond to any queries you may have. Company and its subsidiaries or affiliates may share this Personal Data with each other and/or with the third party and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our services, content, and advertising.

We use personally identifiable information to provide services to you, fulfil obligations under the contract, response to your queries, administer, monitor, improve and customize the Website and services, enhance the operation of the Company, improve our marketing and promotional efforts, improve our service offerings and to tailor your experience with third parties If you send our customer service an email, subject to your consent we may use your comments and feedback to tell others about our services and may post your comment in our marketing materials or on the Website. In addition, if you access or use the Website to send information to another person, we may store your Personal Data, and the Personal Data of any recipient and we may use that other person’s contact information to allow him or her to access/view such information. We may also use personally identifiable information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you and this Privacy Policy, to comply with applicable law, and cooperate with law enforcement activities.

We also use personally identifiable information to notify you about our new product releases and service development, alerts, events, updates prices, terms, special offers and associated campaigns and promotions and make our services and communications more relevant to you.

We also collect from our users non-personally identifiable information. This information does not identify a specific user. We, and/or our authorised third-party service providers and advertisers,
may automatically collect thisinformation when you visit the Website through the use of electronic tools like cookies and web beacons or pixel tags.

We use non-personally identifiable information to troubleshoot, administer, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized third-party service providers and advertisers to measure the overall effectiveness of our advertising, content, and programming.


Customer and the Company acknowledge and agree that with regard to the Processing of Personal Data, Customer is a Controller and Company is a Processor

Customer shall be solely responsible for the accuracy, quality, and legality of Personal Data which it was collected and shared with Company.

Company shall treat Personal Data as confidential information and shall Process Personal Data on behalf of and only in accordance with Data Protection Laws and Regulations.

Company shall inform Customer immediately (i) if, in its opinion, an instruction from Customer constitutes a breach of the applicable laws and/or (ii) if Company is unable to follow Customer’s instructions for the Processing of Personal Data.
Company shall, to the extent legally permitted, inform the Customer of any complaint, dispute or request it has received from a Data Subject such as a Data Subject’s right of access, right to rectification, restriction of Processing, erasure, data portability, object to the Processing, or itsright not to be subject to an automated individual decision making. Company shall not respond to a Data Subject request itself, except that Customer authorizes Company to redirect the Data Subject request as necessary to allow Customer to respond directly. Company shall provide all assistance to the Customer by appropriate technical and organizational measures, insofar as this is possible, for the fulfillment of Customer’s obligation to respond to a Data Subject complaint under Data Protection Laws and Regulations.

Company shall ensure that its personnel engaged in the Processing of Personal Data are informed of the confidential nature of the Personal Data, have received appropriate training on their responsibilities and have executed written confidentiality agreements.

Company shall take commercially reasonable steps to ensure the reliability of any Company personnel engaged in the Processing of Personal Data. Company shall maintain appropriate technical and organizational measures for protection of the security (including protection against unauthorized or unlawful Processing and against accidental or unlawful destruction, loss or alteration or damage, unauthorized disclosure of, or access to, Personal Data), confidentiality and integrity of Personal Data.

Company shall maintain security incident management policies and procedures to the extent required as per Data Protection Laws and Regulations and shall notify Customer without any delay after becoming aware of the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data, transmitted, stored or otherwise Processed by Company of which Company becomes aware.

Company may not always know whether Customer wishesto have its data deleted after termination or retained for use in a future services engagement. If Customer does not ask Company to Process its Personal Data further, it should inform Company, and at the Customer’s instruction Company will delete, overwrite, or destroy all copies of Personal Data in its systems or otherwise in its possession or control, unless legally prohibited. Until Personal Data is deleted or returned, Company shall continue to comply with this Privacy Policy.


We use standard industry practices to protect your information and to prevent unauthorized access to your data. Examples of our security practices include:
Sensitive user data, such as account passwords are stored in encrypted format
All communications through the Website are sent over SSL/TLS connections. Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technology protect communications by using both server authentication and data encryption. This ensures that user data in transit is safe, secure, and available only to intended recipients.
Automatic applications and infrastructure are regularly tested for security vulnerabilities and hardened to enhance security and protect against attacks.
User data on our database is logically segregated by account-based access rules. user accounts have unique usernames and passwords that must be entered each time a user logs on.
We are committed to handle your Personal Data or information with respect and care. However, regardless of the security precautions taken, no physical, Internet or other electronic transmission or storage of data can be fully secure or error free. We recommend that you do not share your password with anyone. You should understand this when choosing to use our services that include the physical or electronic storage or transmission of your data.


To ensure the security of your Personal Data or information, we always adhere to the principle of data minimization, and share, transfer, or disclose your Personal Data or information in accordance with applicable Data Protection Laws and Regulations.

We may share your Personal Data or information with other parties.
We may share your Personal Data or information inside Company if necessary, so that we can provide you with services in a timely manner.

We may share necessary Personal Data or information with our subsidiaries or affiliates or business partners in accordance with the applicable laws and regulations, so that we can provide you with the related services.

We may share your Personal Data and information to assist us in advertising our products and services in various mediums including sending out administrative and promotional emails to you, provide marketing assistance, social media platforms, direct mail and by telemarketing and may also provide customer service.

If we receive a legally binding request to access Personal Data from any governmental authority, we shall, unless otherwise legally prohibited, promptly notify you including a summary of the nature of the request. To the extent we are prohibited by law from providing such notification, we shall use commercially reasonable efforts to obtain a waiver of the prohibition to enable us to communicate as much information as possible, as soon as possible. Further, we shall challenge the request if, after careful assessment, it concludes that there are reasonable grounds to consider that the request is unlawful.

We may also share your information with authorised Third-Party Service Providers. We may also provide some of our services through third party service providers. We may share your Personal Data or information with such service providers. Such authorised service providers may send out administrative and promotional emails to you, provide marketing assistance, articles/news and links, process payments, troubleshoot, and may also provide customer service. We encourage such third-party service providers to adopt and post privacy policies. However, the use of your Personal Data or information by such parties is governed by the privacy policies of such parties and is not subject to our control.

We may share your information for our protection and the protection of others. We may also disclose Personal Data or information when we believe release is appropriate to comply with the law or a court order; enforce or apply this Privacy Policy, our Terms of Use or other agreements; or protect the rights, property or safety of the Company, its subsidiaries, affiliates or others. The Company may also disclose account information in special cases if it has reasons to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating Company's Terms of Use or may be causing injury to or interference with (either intentionally or unintentionally) Company 's rights or property.

Other Disclosure

We may disclose your personal data or information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may disclose your personal data or information to third parties:
in the event that we are acquired by or merge with another company or we sell or buy or transferred any business or assets to another company, in which case Company may disclose your Personal Data or information to the prospective seller or buyer or transferee of such business or assets;
if the Company or substantially all of its assets are acquired by a third party, in which case Personal Data or information held by it about its users/customers will be one of the transferred assets;
if you authorize said disclosure;
in order to enforce our Terms of Use and other agreements or to investigate potential breaches; report defaulters to any bureau or agency; engage a third party collections agency; or for the purpose of publishing statistics relating to the use of the Website, in which case all information will be aggregated and made anonymous


Information you provide from time to time is and shall be authentic, correct, accurate and updated.
You are providing the Information to Company and agree to consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third-party agreement, laws, charter documents, judgments, orders and decrees.
The Company shall not be responsible for the authenticity of the information that you or any other user provide. You shall indemnify and hold harmless Company and each of its entities, officers, directors, contracts or agents and any third party relying on the Information provided by you in the event you are in breach of this document including this provision and the immediately preceding provision above.
The Company collects, uses, stores and processes your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the user) connected with a function or activity of Company and shall include the following:
  • to facilitate your access to the Website; 
  • to respond to your inquiries or fulfil your requests for information about the various services offered on the Website;
  • to send you important information regarding our products or services, changes in terms and conditions, user agreements, and policies and/or other administrative information;
  • to help you address your problems including addressing any technical problems; for proper administering of the Website;
  • to improve the services, content and advertising on the Website;
  • to protect the integrity of the Company as well as of Company’s Website and Intellectual Property Rights;
  • to respond to legal, judicial, quasi-judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
  • to implement information security practices;
  • to determine any security breaches, computer contaminant or computer virus; to investigate, prevent, or take action regarding illegal activities and suspected fraud,
  • to undertake forensics of the concerned computer resource as a part of investigation or internal audit;
  • to trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law including the Information Technology Act, 2000 that is likely to have an adverse impact on the services provided on the Website.


We may use your data for the purposes of compiling statistics relating to our user base or user portfolio and may disclose such information to any third party for such purposes, provided that such information is used anonymously.

We may disclose or share non-personally identifiable information with partners, affiliates and advertisers. For example, we may share aggregated demographic information (which does not include any personally identifiable information) with “third party advertisers” or “third party advertising companies” and other parties.

We may use third party advertising companies to serve ads when you access the Website. These companies may use non-personally identifiable information about your visits to this and other websites in order to provide, through the use of network tags, advertisements about goods and services that may be of interest to you.

We may also use third party service providers to track and analyze non-personally identifiable usage and volume statistical information from our users to administer our services and constantly improve its quality. We may also publish this information for promotional purposes or as a representative audience for advertisers. Please note that this is not personally identifiable information, only general summaries of the activities of our users.

User Discretion and Opt-Out

You agree and acknowledge that you are providing your information out of your free will and consent. You may opt-out of receiving further communication from the Company. To withdraw / be completely removed from any updates, you may send an email to the grievance officer.
You can add or update your Personal Data on regular basis. Kindly note that Company would retain your previous Personal Data in its records for a minimum period of 3 years from the date of submission.


Cookies: To facilitate and customize your experience with the Website, we may store cookies on your electronic devices. A cookie is a small text file that is stored on a user’s electronic device for record-keeping purposes which contains information about that user. We use cookies to save your time while accessing and using the Website, remind us who you are, and track and target your interests in order to provide a customized experience. Cookies also allow us to collect non personally identifiable information from you, like which pages you visited and what links you clicked on. Use of this information helps us to create a more user-friendly experience for all visitors. In addition, we may use third party advertising companies to display advertisements on our Website. As part of their service, they may place separate cookies on your electronic device. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by our Website only and does not cover the use of cookies by any advertiser. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the Website may not work properly.

Session Data

We may automatically log generic information about your device's connection to the Internet, which we call "session data", that is anonymous and not linked to any Personal Data. Session data consists of information such as the IP address, operating system, type of browser software being used by you and the activities conducted by you on the Website. An IP address is a number that lets electronic device attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us analyze things such as the items visitors are likely to click on most, the manner in which visitors click preferences on the Website, number of visitors surfing to various pages on the Website, time spent by the visitors on the Website and frequency of their visit. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.

Other Tracking Devices: We may use other industry standard technologies like pixel tags and web beacons to track your access and use of the Website pages and promotions, or we may allow our third-party service providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on the Website, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a non-personally identifiable notice of that action. 

Pixel tags allow usto measure and improve our understanding of visitor traffic and behavior on the Website, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our affiliates and/or marketing partners for the same purposes.


This Privacy Policy only addresses the use and disclosure of information we collect from you. Other websites that may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you review the website’s privacy policy of such website. We are not responsible for the policies or practices of third parties.


Force Majeure: Company shall not be liable for its failure to perform under this Privacy Policy and any other Company’s policies as a result of occurrence of any force majeure events like acts of God, fire, wars, sabotage, civil unrest, labour unrest, pandemic, epidemic, action of statutory authorities or local or central governments, change in laws, rules and regulations, affecting the performance of Company. 

Amendment: This Privacy Policy may be amended from time to time so please check periodically. The revised document shall be made available on this Website. Your continued access and use of Website, following amendment to the document, will constitute your acceptance of those amendments. 

Governing Law & Jurisdiction: Any disputes arising under this document shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts at New India, Delhi only.

Report Violation: You should report any security violationsthat come to your notice at the earliest to us by sending an email to <a href="mailto: Securitysupport.L1@Lightstorm.in"> Securitysupport.L1@Lightstorm.in</a>


For any further queries please contact us at:

Grievance Officer:

Email: Securitysupport.L1@Lightstorm.in
By offering superior connectivity infrastructure, Lightstorm is empowering enterprises across Asia Pacific and the Middle East with hyperscale networking that accelerates growth and spurs innovation in the digital economy. A super-specialist in transport network services and super-automated cloud connectivity, Lightstorm bears deep project experience and strong global management capabilities. As a trusted partner of several Fortune 500 companies, Lightstorm is creating a robust foundation of digital infrastructure to create new sources of value and differentiation for businesses.
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