Job Purpose

• Develop and execute a channel marketing program to recruit, onboard, and enable new channel partners, with the aim of expanding from 8 to 40 channel partners.
• Collaborate with the sales team to ensure channel sales revenue targets are met and exceeded, with an initial goal of achieving 10 MUSD in channel sales revenue.
• Establish strong relationships with existing and potential channel partners, understanding their business objectives and developing co-marketing strategies to align with these objectives.
• Design and implement a comprehensive channel marketing plan, including events, campaigns, and promotions to drive lead generation and revenue through channel partners.

Duties & Accountability

• Develop and Execute Channel Marketing Strategies: Create and implement comprehensive channel marketing strategies and plans to enhance partner engagement and drive revenue growth.
• Partner Collaboration: Collaborate closely with our channel partners to understand their unique needs, align marketing activities, and co-create joint marketing initiatives.
• Co-Marketing Initiatives: Design and execute co-marketing campaigns and programs to generate demand and increase brand awareness through channel partners.
• Marketing Materials and Resources: Develop and deliver marketing materials, sales enablement tools, and resources for channel partners to empower them for successful marketing and sales.
• Market Research and Analysis: Conduct thorough market research and competitor analysis to identify market trends, opportunities, and best practices for channel marketing.
• Cross-functional Alignment: Work in synergy with cross-functional teams to ensure messaging and positioning are consistent across channels.
• Partner Training and Support: Provide marketing training and support to channel partners, enabling them to effectively promote and sell our products/services.
• Performance Tracking and Reporting: Track, analyze, and report on channel marketing performance, including campaign effectiveness, partner engagement, and revenue impact.
• Data-Driven Optimization: Identify and establish metrics to measure the success of channel marketing programs and make data-driven recommendations for optimization.
• Industry Trends and Technology: Stay updated on industry trends, partner ecosystem changes, and emerging marketing technologies/tools to enhance channel marketing strategies.

Personal Attributes

What it takes to be successful in the role

1. Skills and abilities:

• Strategic Thinker (Business Impact: Long-term Growth): Devising long-term channel marketing strategies to ensure sustainable growth and bolstering market position.
• Strong Communication Skills (Business Impact: Partnership Success): Cultivating robust relationships with channel partners through effective communication, leading to successful collaborative marketing initiatives.
• Analytical Mindset (Business Impact: Data-Driven Decisions): Harnessing data analytics to optimize marketing strategies, enhancing campaign effectiveness and ROI.
• Results-Oriented (Business Impact: ROI): Setting, tracking, and achieving clear objectives to maximize the return on investment of channel marketing programs.
• Customer-Centric Approach (Business Impact: Customer Satisfaction): Aligning marketing strategies with customer and partner needs to boost satisfaction, loyalty, and overall brand appeal.

2. Key Performance Indicators (KPIs)

• Revenue from Channel Partners: This measures the total revenue generated through channel partners and is a key indicator of program effectiveness.
• Partner Recruitment and Retention: Monitoring the number of new partners recruited and the rate of partner retention helps assess the program's growth and stability.
• Lead Generation and Conversion Rate: Tracking the number of leads generated through channel marketing activities and the rate at which these leads are converted into customers.
• Customer Acquisition Cost (CAC): Calculating the cost of acquiring a new customer through channel partners helps in optimizing marketing budgets.
• Sales Pipeline Contribution: This KPI evaluates the percentage of the overall sales pipeline attributed to channel partner activities.
• Market Share and Competitive Position: Assessing the organization's market share and competitive position relative to other players in the industry.
• Partnership Health and Satisfaction: Measuring partner satisfaction and feedback to ensure strong, collaborative relationships.
• Marketing ROI: Evaluating the return on investment for channel marketing initiatives, comparing costs to revenue generated.
• MDF (Market Development Funds) Utilization: Tracking the efficient use of MDF to support partners' marketing efforts and generate demand.
• Content Engagement and Effectiveness: Analyzing the performance of content marketing materials, such as whitepapers, case studies, and videos, in terms of engagement and impact on the sales funnel.
• Channel Marketing Program Costs: Keeping a tab on the costs associated with running the channel marketing program, including overhead, personnel, and resources.
• Conversion Rate Optimization: Monitoring the efforts to enhance the rate at which leads are converted into customers, optimizing the channel sales process.
• Partner Training and Enablement: Evaluating the effectiveness of partner training and enablement programs, ensuring partners are well-prepared to market and sell products/services.
• Campaign Performance: Assessing the effectiveness of specific marketing campaigns, such as events, webinars, and promotions, in terms of lead generation and sales impact.
• Market Trend Awareness: Keeping an eye on industry trends and shifts to adapt the channel marketing strategy accordingly.

Key Stakeholders

Internal

• Head Channel Program: The individual responsible for overseeing the channel development and business revenue, developing strategies, and ensuring its success.
• Inside Sales Team: Collaborates closely with channel marketing, leverages marketing materials, and relies on channel marketing support for lead generation and sales conversion.
• Product and Product Marketing Teams: Works in tandem with channel marketing to ensure that partners are well-informed about product updates, features, and benefits.
• Marketing Team: Provides resources and materials, including content, collateral, and branding, to support channel marketing initiatives.
• Finance Team: Manages the budget for channel marketing and evaluates the financial impact of marketing campaigns on revenue and expenses.
• Executive Leadership: Provides guidance, approves budgets, and assesses the alignment of channel marketing strategies with overall business goals.
• Legal and Compliance Teams: Ensures that channel marketing practices comply with legal requirements and industry regulations.
• Channel Success Team: Identifies potential channel partners and evaluates their fit with the organization's goals.

External 

• Channel Partners: The primary external stakeholders who collaborate with the organization to market and sell its products or services.
• Customers: The end-users who ultimately purchase the products or services marketed through the channel partners.
• Vendors and Suppliers: External entities that provide necessary resources, materials, or tools for the channel marketing program.
• Industry Associations: Organizations that may set standards and provide resources or guidance for effective channel marketing within a specific industry.
• Competitors: Monitoring competitors' channel marketing strategies can provide valuable insights and benchmarks for improvement.
• Market Influencers and Analysts: Individuals or organizations that can influence the perception of the company's products in the market.
• Regulatory Bodies: Government or industry-specific regulatory authorities that may have an impact on channel marketing practices.
• End Users (of Channel Partners): These are the customers or clients of the channel partners who ultimately use the products or services.

Qualifications & Experience

• Education: Master's degree in Marketing, Business Administration, or a related field.
• Experience: Proven experience in channel marketing, partner marketing, or related roles, with 10+ years of experience.
• Channel Dynamics: Strong understanding of channel dynamics, partner ecosystems, and B2B marketing principles.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners.
• Successful Track Record: Demonstrated ability to develop and execute successful channel marketing programs and campaigns.
• Project Management: Strong project management skills, with the ability to manage multiple initiatives and deliver within deadlines.
• Data-Driven Approach: Analytical mindset with the ability to interpret data, track performance, and make data-driven decisions.
• Marketing Tools: Proficiency in marketing automation platforms, CRM systems, and other marketing tools.
• Innovative Thinking: Creative thinker with the ability to develop innovative marketing strategies and tactics.
• Technology Industry: Experience in the Technology Industry and familiarity with channel partner programs is preferred.

About the Company

Lightstorm is building infrastructure for hyperscale networking in South Asia and Southeast Asia to accelerate the region's growth and spur innovation in the digital economy. We are a pioneer in building a first-of-its-kind utility-grade resilient fiber network, SmartNet, in several countries in the region. A trusted partner of several Fortune 500 companies, Lightstorm is creating a robust foundation of digital infrastructure to create new sources of value and differentiation for businesses.

Lightstorm is backed by I Squared Capital, a global infrastructure- focused private equity fund.

Want to know more?

Feel free to write to us and let’s get to know one another!

careers@lightstormtelecom.com

Job Purpose

• A product marketing manager with deep understanding of markets and buyers with ability to devise and lead a product’s go-to-market strategy and execution.
• Work cross-functionally, unify and motivate peers from different teams (e.g., product management, digital marketing, communications, channel marketing, field marketing, sales, etc.).
• Be an expert of the product’s buying audiences and their needs and often acts as a subject matter expert (SME) who transfers knowledge about markets, buyers, and product across marketing and sales functions

Duties & Accountability

• Refine and improve the market opportunity for the platform: This includes conducting market research, identifying target personas, and understanding the purchasing decision process for the product using industry-standard tools and methodologies, such as SWOT analysis, Porter's Five Forces, and PESTEL analysis, etc.
• Influence product development through well-defined market requirements: This means working with product managers to ensure that the product meets the needs of the target market and target audience.
• Write and socialize product-level documents: This includes creation of diverse types of content to be used across various stage of the buyer journey. These contents can be technical and no technical in nature such as long form, short form, video, visual, etc. These contents will also have diverse types of packaging for targeting across types of ICP, different industries, markets, segments, use case etc.
• Develop product positioning, value propositions, and messaging: This means continuously innovating and improving core ICP and product messaging that resonates with the target audience and tells the story our platform.
• Collaborate with marketing peers and resources to produce relevant content for target buyers: This includes creating blog posts, white papers, case studies, and other content that helps to educate and inform the target audience.
• Develop the competitive comparison guide: This means comparing the product to similar offerings from other organizations and update it quarterly, ensuring a comprehensive and in-depth analysis of competitors' strengths, weaknesses, opportunities, and threats.
• Collaborate with a sales enablement and/or sales operations manager to produce a sales enablement plan: This means creating content and targeted marketing activities that help customer facing roles to sell our services better.
• Enable sales and coordinate the development of sales content and activities for direct, channel sales, and digital motions: This means working with various stake holders to ensure that they have the resources they need to be successful.
• Manage launch planning and orchestrate execution of the commercial release of a product: This means working with cross-functional teams to ensure that the various product release and launches are successful and every customer and channel facing function are equipped, trained, and enabled to be successful.
• Provide market and buyer insights to drive the development of campaign strategies including demand creation and reputation building: This means using market research and customer data to develop marketing campaigns that are effective and targeted across various stages of the buyer journey and marketing funnel.
• Serve as market-facing SME/thought leader for the product and interface with industry analysts as company representative: This means being a spokesperson for the product and sharing insights with industry analysts.
• Develop customer references, testimonials, and case studies for external and internal use: This means collecting and sharing stories from customers about how the product has helped them.
• Drive product retention and upsell/cross-sell strategies: This means developing strategies to keep customers engaged and buying more from the company.
• Conduct win/loss interviews and perform ongoing analysis to determine the level of customer product adoption and provide feedback to the product team: This means understanding why customers buy the product and why they do not.
• Monitor and report on the performance of products in the market and communicate the results of related sales and marketing efforts: This means tracking the performance of products and sharing insights with the sales and marketing teams.

Personal Attributes

What it takes to be successful in the role

1. Product Success

• Progressive content creation that delivers higher audience engagement rate across multiple GTM modes.
• Healthy funnel of intent driven content topics that capture audience early in their buying journey.
• Tech stack optimization and full utilization for enhanced buyer and platform touch point optimisation

2. Funnel health

• Deliver 3x to 5x ROI on campaigns by comparing revenue to costs.
• Target a CPL between $100 and $200 by evaluating lead revenue against acquisition cost.
• Enhance customer acquisition efficiency aiming for an LTV/CAC of 3-5 times.
• Strive for an annual churn lower than the industry average, targeting 5-10%.
• Aim for a 20-30% lead-to-MQL conversion rate by comparing MQLs to total leads.
• Achieve a 20-30% MQL-to-SQL conversion rate by comparing SQLs to MQLs.
• Target a 20-30% SQL-to-SQA conversion rate by comparing SQAs to SQLs.
• Aim for a 20-30% SQA-to-opportunity conversion rate.
• Strive for a 20-30% opportunity-to-order conversion rate.

3. Platform usage and engagement

• Achieve up to 30% platform adoption in the first year through strategic initiatives.
• Achieve CSAT score of between 4 and 5 on a scale of 1 to 5, or between 8 and 10 on a scale of 1 to 10 by collecting and analyzing customer feedback.
• Achieve a product usage frequency of between 50% and 80% in year 1 of the role by developing and implementing strategies to keep customers engaged with the product.
• Measure customer engagement with the product with a benchmark of 60-90% being highly engaged by using various methods, such as the HEART framework (Happiness, Engagement, Adoption, Retention, Task Success), the RARR framework (Reach, Acquisition, Retention, Revenue), or the Pirate Metrics framework (Acquisition, Activation, Retention, Referral, Revenue).

Skills and abilities:

• Strong analytical, problem-solving skills, and critical thinking with excellent written and verbal communication skills.
• Possess in-depth knowledge of the product, its technical specifications, and its application in real-world scenarios. Stay updated with industry trends and advancements to effectively market the product. Ability to conduct market, competitor, and customer research to gather insights and assess market opportunities.
• Ability to create value propositions, messaging strategies, and develop strategies for creating pipeline for new offerings as well as upsell, cross-sell, and account-based marketing programs to grow existing relationships.
• Ability to analyze information collected from win/loss interviews and pipeline behavior (conversion rates and velocity) to detect breakdowns in the marketing and sales process.
• Experienced and informed user of CRM and marketing platforms such as Salesforce and HubSpot etc.

Personal qualities:

• Behavioral Competence: Exhibit traits such as adaptability, resilience, and a growth mindset. Ability to thrive in a dynamic startup environment and demonstrate a frugal mindset. Initiative-taker who can work independently and as part of a team.
• Creative and has a passion for marketing.
• Product-Led Growth mindset keeping users at the center of everything. Set clear, achievable goals for the product marketing, ensuring alignment with the company's overall objectives. Monitor, analyze, and optimize performance metrics, ensuring consistent progress towards set goals.
• Comfort in a fast-paced, entrepreneurial, start-up environment

Key Stakeholders

Internal

• Various team linked to the platform and its continuous improvement, example, product managers, tech team, solution architects, etc.
• Various customer facing teams such as channel team, direct sales team, solution architects, etc.
• Corporate function such as corporate marketing, legal, compliance, supply chain, finance, etc.

External 

• Various partner across our ecosystem, such as channel sales, CSP, etc.
• Suppliers who provide goods or services to the organization.
• Analysts, influencers, and consultants who are experts in their domain and have direct impact on our success in the marketplace.
• Customers and competitors

Qualifications & Experience

• MBA in Business, Marketing.
• 5+ years of product marketing experience or in similar roles, preferably in the SaaS industry. Proven history in technical product marketing, demonstrable experience in content creation, market research, and competitive analysis.
• Strong knowledge of cloud networking services, including WAN networking like SD WAN, Ethernet, and others.
• Good knowledge of working/partnering with Technology/Software/Hyperscale partners to jointly offer differentiated solutions in the market.

About the Company

Lightstorm is building infrastructure for hyperscale networking in South Asia and Southeast Asia to accelerate the region's growth and spur innovation in the digital economy. We are a pioneer in building a first-of-its-kind utility-grade resilient fiber network, SmartNet, in several countries in the region. A trusted partner of several Fortune 500 companies, Lightstorm is creating a robust foundation of digital infrastructure to create new sources of value and differentiation for businesses.

Lightstorm is backed by I Squared Capital, a global infrastructure- focused private equity fund.

Want to know more?

Feel free to write to us and let’s get to know one another!

careers@lightstormtelecom.com

Job Purpose

Drive Lightstorm's sales mission, achieving business plan and revenue goals in the region. Lead B2B sales, account management, and CRM implementation. Foster relationships with key verticals like OTTs, Gaming, Banking, and Telcos. Navigate high-pressure sales environments, manage multimillion USD deals, and expand the role in the agile tech sales landscape.

Duties & Accountability

• Propagate Lightstorm’s sales mission to deliver associated programs for the company to achieve the business plan and revenue goals for the region.
• Driving the sales in region for all LTC products and services within the region for all existing and prospective customer accounts – Farming and Hunting.
• Strategize and lead all sales related activities like Account Acquisition, Account management, Relationship management, and revenue and sales quota achievement.
• Direct B2B sales and account management -Prospect and source new customer accounts in India and APAC or Lightstorm target markets.
• Sales, pipeline and quota achievement.
• Managing the day-to-day sales function with respect to reporting, forecasting, implementation of sales strategies within the region.
• Prepare weekly, monthly reports.
• Prepare and manage Rolling Forecasts for the Drive Sales Performance through an efficient CRM management system while working closely with the leadership team.
• Grow and manage the sales pipeline in the region on funnel-based approach.

The Successful Applicant

• Should be a self-starter willing to match the pace of a start up organization and the ability to work as a entrepreneur manager.
• Strong existing business relationships experience with a rolodex of contacts at senior level within identified verticals like OTTs, Gaming cos, Video and Content players, CDN, large global carriers, telco’s, Banking, Fintech, Large Enterprise and Digital Nati e Co’s who have Asia/ India needs in the Apac, MEA region.
• Candidates with knowledge of Global MNC compliances/ work experience with a US based MNC/work experience with a startup will be preferred.
• Should have handled large matrix customer organizations with mapping abilities at all relevant level – influencers to decision makers.
• Ability to work under high pressure sales environment with all internal and external stake holders.
• Must have experience of having handled multimillion USD deals in the field of network connectivity – land and sub-sea networks.
• Must have experience and knowledge of fiber networks, cloud connectivity and content networks delivery.
• Must have experience of managing and running a remote office and reporting thereof.

Personal Attributes

• Highly intelligent and articulate.
• Be highly inquisitive and continually seeking to understand and learn.
• Be highly analytical and metrics driven.
• High attention to detail.
• Personal values of impeccable honesty and trustworthiness.
• Foster and promote a culture of respectfulness and customer centricity.
• Demonstrate high standards of work ethic and act as a role model within the organization.

Key Stakeholders

Internal

• Customers or clients who use or benefit from the organization's products or services.
• Employees who work for the organization and are directly involved in the project or program.
• Community members or advocacy groups who may be affected by the organization's actions or decisions.
• Functional Heads

External 

• Shareholders or investors who have a financial interest in the success of the organization.
• Suppliers who provide goods or services to the organization.
• Government agencies or regulatory bodies who have legal or regulatory authority over the organization.
• Competitors who are in the same industry or market as the organization.
• Consultants & Advisors
• Current / Potential partners

Qualifications & Experience

• Must have 10+ years of hardcore tech sales experience .
• Must have a full time MBA from a premier institute.
• 10~15 years of experience in sales and business development, preferably in the Network-As-A-Service market.
• Proven track record of meeting or exceeding sales target for Network as a Service targets.
• Strong understanding of the Networking market, trends, and competitive landscape.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and able to create.
• Excellent stakeholder management and very strong verbal & communication skills required.
• This role will need the ability and experience to grow the role and the function with proven experience having spearhead sales and marketing organizations in an agile tech sales business environment .

About the Company

Lightstorm is building infrastructure for hyperscale networking in South Asia and Southeast Asia to accelerate the region's growth and spur innovation in the digital economy. We are a pioneer in building a first-of-its-kind utility-grade resilient fiber network, SmartNet, in several countries in the region. A trusted partner of several Fortune 500 companies, Lightstorm is creating a robust foundation of digital infrastructure to create new sources of value and differentiation for businesses.

Lightstorm is backed by I Squared Capital, a global infrastructure- focused private equity fund.

Want to know more?

Feel free to write to us and let’s get to know one another!

careers@lightstormtelecom.com

Job Purpose

We are seeking a skilled and experienced Network Operations Centre (NOC) Business Manager to drive sales and business development activities for our NOC services. The successful candidate will be responsible for generating new business, managing client relationships, and maintaining a strong pipeline of opportunities in the Network Operations Centre (NOC) market.

Duties & Accountability

• Develop and execute a comprehensive sales strategy for the NOC services.
• Identify and pursue new business opportunities in the NOC market.
• Build and maintain strong client relationships.
• Collaborate with cross-functional teams to ensure successful delivery of services.
• Manage the sales cycle from lead generation to closing deals.
• Develop and maintain a strong understanding of the NOC market, trends, and competitive landscape.
• Represent the company at industry events and conferences.
• Provide regular sales forecasts and reports to senior management.
• Continuously identify and implement process improvements to increase efficiency and effectiveness of NOC business operations.

Personal Attributes

• Highly intelligent and articulate.
• Be highly inquisitive and continually seeking to understand and learn.
• Be highly analytical and metrics driven.
• High attention to detail.
• Personal values of impeccable honesty and trustworthiness.
• Foster and promote a culture of respectfulness and customer centricity.
• Demonstrate high standards of work ethic and act as a role model within the organization.

Key Stakeholders

Internal

• Customers or clients who use or benefit from the organization's products or services.
• Employees who work for the organization and are directly involved in the project or program.
• Community members or advocacy groups who may be affected by the organization's actions or decisions.
• Functional Heads

External 

• Shareholders or investors who have a financial interest in the success of the organization.
• Suppliers who provide goods or services to the organization.
• Government agencies or regulatory bodies who have legal or regulatory authority over the organization.
• Competitors who are in the same industry or market as the organization.
• Consultants & Advisors
• Current / Potential partners

Qualifications & Experience

• Bachelor's degree in Engineering /Science and MBA with relevant experience.
• 8~12 years of experience in sales and business development, preferably in the NOC-As-A-Service market.
• Proven track record of meeting or exceeding sales target for NOC as a Service targets.
• Strong understanding of the NOC market, trends, and competitive landscape.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and able to create.

About the Company

Lightstorm is building infrastructure for hyperscale networking in South Asia and Southeast Asia to accelerate the region's growth and spur innovation in the digital economy. We are a pioneer in building a first-of-its-kind utility-grade resilient fiber network, SmartNet, in several countries in the region. A trusted partner of several Fortune 500 companies, Lightstorm is creating a robust foundation of digital infrastructure to create new sources of value and differentiation for businesses.

Lightstorm is backed by I Squared Capital, a global infrastructure- focused private equity fund.

Want to know more?

Feel free to write to us and let’s get to know one another!

careers@lightstormtelecom.com

Job Purpose

We are seeking a highly skilled and experienced Human Resources Business Partner (HRBP) to join our dynamic People and Culture team. The ideal candidate for the HRBP role will be instrumental in fostering a positive employee experience.

Duties & Accountability

Onboarding and Induction:

• Execute the end-to-end onboarding process systematically for all new hires.
• Conduct effective induction sessions for cultural integration.
• Initiate surveys to gather insights and enhance the onboarding experience.
• Manage background verification (BGV) processes.
• Produce reports in a timely manner to support the onboarding and BGV procedures.

Wellness Programs:

• Drive employee wellness initiatives.
• Collaborate on the planning and execution of wellness events and workshops.
• Evaluate and enhance program effectiveness.

Employee Data Management:

• Oversee confidential data management.
• Utilize HR information systems to maintain and update employee records.
• Ensure timely and accurate processing of employee information on Kleeto.
• Manage end to end exit formalities.

Employee Relations:

• Address concerns and conflicts promptly and fairly.
• Cultivate a positive workplace culture through communication.
• Align HR initiatives with organizational goals.
• Communicate policies and initiatives effectively.
• Foster open communication between employees and management.

Employee Engagement Initiatives:

• Implement strategies for engagement and retention.
• Conduct regular surveys for feedback.
• Drive team-building, recognition, and other initiatives.

Personal Attributes

• Highly intelligent and articulate.
• Be highly inquisitive and continually seeking to understand and learn.
• High attention to detail
• Personal values of impeccable honesty and trustworthiness.
• Foster and promote a culture of respectfulness.

Key Stakeholders

Internal

• Multiple teams

Qualifications & Experience

• Bachelor’s degree in HRM or a related field. MBA degree preferred.
• At least 4-6 years of experience as HR Generalist or HRBP role.
• Excellent interpersonal relationships, teamwork, and collaboration.
• Should have created impact within a corporate, global, or complex organization.
• Proactive, self-driven and a quick learner.
• Proficiency in Canva or similar platforms.

About the Company

Lightstorm is building infrastructure for hyperscale networking in South Asia and Southeast Asia to accelerate the region's growth and spur innovation in the digital economy. We are a pioneer in building a first-of-its-kind utility-grade resilient fiber network, SmartNet, in several countries in the region. A trusted partner of several Fortune 500 companies, Lightstorm is creating a robust foundation of digital infrastructure to create new sources of value and differentiation for businesses.

Lightstorm is backed by I Squared Capital, a global infrastructure- focused private equity fund.

Want to know more?

Feel free to write to us and let’s get to know one another!

careers@lightstormtelecom.com

Job Purpose

This role exists for a L1 position for network side. Overall, this role exists for monitoring the network proactively and maintain network uptime. Knowledge of Router (Nokia, RAD), Switch (Nokia)

Duties & Accountability

• Customer circuit testing
• POC for LTC and Customer.
• Labelling and the patching for connectivity
• Cor-ordinating with the transport team for link activation.
• Patching for customer delivery.
• RMA acceptance and co-ordination with vendor.
• Co-ordinating with DC team for connectivity
• Migrating the services from one node to another.
• Providing remote support to NOC/ Engineer/ Vendor team.
• Material movement from one DC to Another DC/ WH
• Troubleshooting on Ethernet/MPLS technology L2 VPN and L3 VPN services design (VPWS, VPLS, EVPN, IES, VPRN) in coordination with NOC.
• Troubleshooting on Ethernet / MPLS technology (LDP, RSVP, Segment routing, T-LDP, SR-OS) in coordination with NOC.
• Ability to quickly isolate faults within the network and perform basic troubleshooting in initial 30 minutes.
• Co-ordinate with Contact Center/Service Operations center to support of Service outage
• Maintain history of problems and solutions
• Timely update tickets.
• Maintain incident tracker
• Troubleshoot the issue, isolate the issue, co-ordinate cross function with other team to resolve issue.
• Escalate to Level 2 after doing initial troubleshooting.
• Keep record of issue and prepare trend analysis and corrective issue.
• Experience on NOKIA OSS and the MDM, NSP and elements
• Operations and network service quality (Customer Facing and Internal KPIs)
• Network Expansion
• Network Improvement
• Database Creation, Updating and Automation

Personal Attributes

• Highly intelligent and articulate.
• Be highly inquisitive and continually seeking to understand and learn.
• Be highly analytical and metrics driven.
• High attention to detail.
• Personal values of impeccable honesty and trustworthiness.
• Foster and promote a culture of respectfulness and customer centricity.
• Demonstrate high standards of work ethic and act as a role model within the organization.

Key Stakeholders

Internal

• Customers or clients who use or benefit from the organization's products or services.
• Employees who work for the organization and are directly involved in the project or program.
• Community members or advocacy groups who may be affected by the organization's actions or decisions.
• Functional Heads

External 

• Shareholders or investors who have a financial interest in the success of the organization.
• Suppliers who provide goods or services to the organization.
• Government agencies or regulatory bodies who have legal or regulatory authority over the organization.
• Competitors who are in the same industry or market as the organization.
• Consultants & Advisors
• Current / Potential partners

Qualifications & Experience

• Minimum/ Ideal/ Target years of relevant and total experience: 7-10 years
• Industry preference, if any: Telecom ISP/Vendor
• Team Management experience required: Yes
• Education qualification (if required to be specified) B.E./B. Tech Equivalent, CCNA or equivalent

Skills required

• Technical skills: Basic experience of IP - MPLS/ BGP/ Cloud introduction troubleshooting
• Functional skills: Hands on in using ticketing tools and Monitoring tools like HPSM, Remedy, Temip, Mycom
• Business skills
• Soft skills/ behavioral: Team player
• Requirement to work in night shifts: Yes
• Business Travel requirements No

About the Company

Lightstorm is building infrastructure for hyperscale networking in South Asia and Southeast Asia to accelerate the region's growth and spur innovation in the digital economy. We are a pioneer in building a first-of-its-kind utility-grade resilient fiber network, SmartNet, in several countries in the region. A trusted partner of several Fortune 500 companies, Lightstorm is creating a robust foundation of digital infrastructure to create new sources of value and differentiation for businesses.

Lightstorm is backed by I Squared Capital, a global infrastructure- focused private equity fund.

Want to know more?

Feel free to write to us and let’s get to know one another!

careers@lightstormtelecom.com